Shipping Policy

Last updated: August 30, 2026

Thank you for shopping with Hairful. This Shipping Policy explains how orders placed through Hairful.store are processed, shipped, and delivered.

If you have any questions about your order, please contact us at support@hairful.store.

1. Order Processing

Orders are typically processed within 1–3 business days before shipment.

Processing times may occasionally be longer due to high order volumes, holidays, product availability, or other circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays.

Once your order has shipped, tracking information will be provided where available.

2. Estimated Delivery Times

Hairful ships internationally using third-party fulfillment and shipping partners.

Based on our current shipping methods, typical estimated delivery times after processing are:

These delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times can vary depending on the destination, customs processing, local postal services, carrier delays, product availability, and other factors.

If a destination is not listed above, the estimated delivery time shown at checkout, where available, should be used as a guide.

3. Where We Ship From

Hairful works with third-party fulfillment partners to process and ship orders.

Products may therefore be shipped directly from fulfillment facilities in China or other locations rather than from Hairful's location in Norway.

This allows us to ship directly to customers in multiple countries.

4. International Shipping

Hairful aims to serve customers internationally.

However, shipping availability depends on the destination, product, carrier availability, and applicable restrictions.

If we cannot deliver an order to your location, we will contact you and provide an appropriate solution. If we are unable to fulfill an order that has already been paid for, the applicable amount will be refunded.

5. Shipping Costs

Any applicable shipping costs will be displayed during checkout before you complete your purchase.

Hairful may occasionally offer free shipping, discounted shipping, or other shipping promotions.

Any conditions associated with these offers will be displayed with the relevant promotion.

6. Tracking Your Order

Where tracking is available, customers will receive a tracking number after their order has shipped.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

Some international shipping methods may provide limited tracking after the package reaches the destination country.

If your tracking has not updated for an extended period, contact us at support@hairful.store with your order number.

7. Customs, Import Taxes & Duties

International orders may be subject to VAT, import taxes, customs duties, customs processing fees, or other charges imposed by the destination country's authorities or local carrier.

Where these charges are collected during checkout, they will be included as part of your purchase.

Where they are not collected by Hairful, the recipient may be responsible for paying applicable import charges upon or before delivery, where permitted by law.

Hairful does not control charges imposed independently by customs authorities or local postal services.

We recommend checking the applicable import rules in your country before ordering if you are unsure.

8. Customs Delays

International packages may be inspected or processed by customs authorities.

Customs processing can occasionally result in additional delivery time.

Hairful cannot control the speed of customs clearance, but we will assist with reasonable shipping enquiries if your package experiences a significant delay.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

• Full name
• Street address
• Apartment or unit number, if applicable
• City
• Postal/ZIP code
• Country
• Contact information

If you notice an error after placing your order, contact support@hairful.store immediately.

We will attempt to correct the information before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or has shipped.

10. Delayed Orders

Although most orders should arrive within the estimated delivery period, delays can occasionally occur due to:

• Customs processing
• Carrier delays
• High shipping volumes
• Severe weather
• Public holidays
• Transportation disruptions
• Local postal delays
• Incorrect or incomplete shipping information

If your order is significantly delayed, contact us at support@hairful.store with your order number.

We will review the available tracking information and, where appropriate, work with our fulfillment or shipping partner to investigate.

Nothing in this section limits your statutory consumer rights.

11. Lost Packages

If you believe your order has been lost during shipping, please contact us at support@hairful.store.

Include your order number so we can investigate the shipment.

Where a shipment is determined to be lost, Hairful will provide an appropriate solution in accordance with applicable consumer law, which may include a replacement or refund.

12. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:

1. Check around the delivery location.
2. Check with other members of your household.
3. Check with neighbours where appropriate.
4. Look for a delivery notice.
5. Contact the local carrier responsible for the final delivery.

If you still cannot locate your package, contact support@hairful.store and we will assist where reasonably possible.

13. Returned or Undeliverable Packages

Packages may occasionally be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, or refusal of delivery.

If your package is returned, contact us so we can review the situation and determine the available options.

Where permitted by applicable law, additional shipping costs may apply if an order needs to be shipped again because incorrect delivery information was provided by the customer.

14. Multiple Packages

Some orders may be fulfilled from more than one location.

As a result, products from the same order may occasionally arrive in separate packages or on different days.

Where available, you will receive tracking information for the relevant shipments.

You will not be charged additional shipping fees simply because Hairful chooses to fulfill an order using multiple packages unless this was clearly disclosed and agreed to before purchase.

15. Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible at:

support@hairful.store

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once fulfillment has started.

This does not affect statutory cancellation or withdrawal rights that may apply to your purchase.

16. Returns & Refunds

Damaged products, incorrect products, lost orders, returns, replacements, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer law.

Please contact us before returning a product because the address shown on the original package may not be the correct return address.

17. Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict mandatory consumer rights available under applicable law.

Depending on your country of residence, you may have additional protections regarding delivery, cancellations, defective products, refunds, or other aspects of your purchase.

18. Contact Us

For shipping questions or assistance with your order:

Hairful
Website: Hairful.store
Email: support@hairful.store
Country: Norway