Refund policy
Return & Refund Policy
Last updated: August 30, 2026
At Hairful, we want you to be satisfied with your order. If your product arrives damaged, defective, incorrect, or you experience another issue with your order, please contact us at support@hairful.store.
This policy explains our return and refund procedures. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.
1. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photos or videos showing the issue, where reasonably necessary
For our standard claims process, we ask that you contact us within 30 days of delivery.
If your claim is approved, we may provide an appropriate replacement, refund, or other remedy, depending on the circumstances and your applicable consumer rights.
The 30-day claims process does not replace or limit statutory rights relating to defective products.
2. Statutory Complaint Rights
Customers may have legal rights if a product is defective or does not conform to the purchase agreement.
For consumers in Norway, the statutory complaint period is generally two years, or five years for products that are intended to last substantially longer than two years.
This is separate from our standard 30-day process for reporting damaged, defective, or incorrect deliveries.
If you believe your product has a defect covered by applicable consumer law, contact support@hairful.store.
3. Returns
If you would like to request a return, contact us at support@hairful.store before sending the product anywhere.
Please provide your order number and the reason for the requested return.
If a physical return is required, we will provide instructions regarding where and how the product should be returned.
Do not automatically return your product to the address printed on the original shipping package.
Hairful uses third-party fulfillment providers, and the address shown on your package may not be the correct return address.
Items returned without contacting us first may not be accepted.
4. Right of Withdrawal
If you are a consumer with a statutory right of withdrawal, Hairful will respect that right.
For Norwegian consumers, eligible purchases made online generally have a 14-day withdrawal period. The period for goods generally begins after you receive the product.
You do not normally need to provide a reason for exercising a valid statutory right of withdrawal.
To exercise your right of withdrawal, contact:
You may also use the statutory withdrawal form provided where applicable.
Personal-Care & Hygiene Products
Certain exceptions to withdrawal rights may apply under applicable law.
For example, sealed goods that are not suitable for return for reasons of health protection or hygiene may be exempt from the right of withdrawal after the seal has been broken, where the legal requirements for that exception are met.
We will not use this exception to restrict rights where it does not legally apply.
5. Change of Mind
Outside any statutory right of withdrawal or other mandatory consumer rights, Hairful does not generally offer voluntary refunds simply because:
- You changed your mind after the applicable return/withdrawal period
- You accidentally ordered the wrong shade or variation
- You no longer want the product
Please review your selected product and shade carefully before placing your order.
This section does not affect any statutory right of withdrawal or other mandatory consumer rights that apply to you.
6. Refunds
When a refund has been approved, it will be issued to your original payment method.
We aim to process approved refunds within 10 business days.
Please remember that your bank, card issuer, or payment provider may take additional time to process and display the refund.
If more than 15 business days have passed since we confirmed that your refund was approved, contact us at:
7. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the consumer rights applicable to the purchase.
For voluntary returns or withdrawals where the customer is legally responsible for return costs, the customer may be required to pay the cost of returning the product.
Where Hairful is legally responsible for costs associated with a defective, incorrect, or otherwise non-conforming product, we will handle those costs in accordance with applicable law.
We will provide the relevant instructions when you contact us.
8. Exchanges
We do not currently offer standard direct exchanges.
For an eligible voluntary return, you can return the original product according to the instructions we provide and place a separate order for the product you want.
If you received an incorrect, damaged, or defective product, contact us first. We will determine the appropriate solution, which may include a replacement.
9. Order Cancellations & Changes
If you need to change or cancel an order, contact us at support@hairful.store as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped.
Any statutory cancellation or withdrawal rights you have remain unaffected.
10. Lost or Missing Orders
If your order has not arrived within the expected delivery period, contact us at support@hairful.store with your order number.
We will review the available tracking information and, where appropriate, contact our fulfillment or shipping partners to investigate the delivery.
If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location and with other members of your household or the relevant carrier before contacting us.
Your statutory rights remain unaffected.
11. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error, contact support@hairful.store immediately.
We will try to correct the address where possible, but we cannot guarantee changes once an order has entered processing or has been shipped.
12. International Customers
Hairful sells products internationally.
Depending on where you live, additional mandatory consumer protections may apply to your purchase.
Nothing in this Return & Refund Policy is intended to exclude or restrict rights that cannot legally be waived under applicable consumer law.
13. Contact Us
For questions about returns, refunds, damaged products, or your order, contact:
Hairful
Website: Hairful.store
Email: support@hairful.store
Country: Norway